Care Services
Flexible care and support tailored to your needs
Whether you need support now or are planning for the future, our experienced care team is available on site 24 hours a day.
Residents can receive as little or as much support as they need within their own home, while maintaining the greatest possible level of independence, choice and control.
We provide a wide range of personalised care and can also help coordinate support from other healthcare professionals when more complex needs arise. Care is arranged around your routines and preferences, allowing you to continue living life in the way that feels right for you.
Our Levels of care
Our three levels of care provide flexibility as your needs change. Following an individual assessment, we will work with you and your family to agree the most appropriate level of support.
Level one
A member of staff will check in with you throughout the day, at times to suit you to assist you with things such as:
- Verbal reminders and prompts
- Making appointments or arranging prescriptions
- Getting dressed and prompting in personal care
- Supporting you to attend events and activities on site
- Collecting your mail and newspapers
- Ordering meals and supporting you with
nutritional advice - Reminding you to take your medication
Level two
In addition to the support provided in Level one care, this level of care also includes:
- Assistance to walk or go in wheelchair to the barn to attend activities and events
- Step-by-step verbal support to carry out your day-to-day activities
- Support selecting clothing and dressing
- Assistance with all aspects of personal care
Level three
This level of care accommodates more complex needs in addition to the support offered by levels one and two.
- Physical assistance moving around your home
- Support to carry out exercises advised by the
physiotherapist - Prevention and treatment of pressure areas in
consultation with healthcare professionals - Medication administration
- One-to-one assistance with eating and drinking, if required
- Hydration and nutrition monitoring
- Assistance to prepare breakfast
- Support with continence management
- Coordination of specialist advice and treatment from other healthcare professionals
Additional Services
Full meal service
Freshly prepared meals can be delivered for you to enjoy in your own home.
Our catering team can accommodate personal preferences and dietary requirements, helping residents enjoy nutritious meals without the need to cook every day.
Night service
Our team can provide planned support throughout the night, including:
- Regular reassurance and safety checks
- Repositioning and pressure-area care
- Continence support
- Medication administration
- Hot or cold drinks
- Help settling and feeling comfortable
Daily living
Additional services are available to support day-to-day life, including:
- Regular health monitoring
- Medication monitoring and management
- Personal laundry and ironing
- Hairdressing and beauty services on site
- Help arranging maintenance and decoration within your home
Nursing home care
We work closely with district nursing teams and other healthcare professionals to coordinate nursing care within residents’ homes where appropriate.
Broad Oak Manor also has an established nursing home on site. This offers additional reassurance should a resident’s health deteriorate or they require a period of rehabilitation following an illness or hospital stay.
Where appropriate and subject to assessment and availability, we can provide a higher level of 24-hour nursing care within the nursing home.
Care that adapts with you
Needs can change over time. Our flexible approach means care can be reviewed and adjusted without residents having to give up the familiarity and independence of their own home.
Our aim is to provide the right level of support at the right time, while always respecting each resident’s privacy, preferences and way of life.